Repairs and Maintenance

Efficient Repairs and Maintenance Services:

 We are committed to providing efficient maintenance services to our tenants. Our goal is to continually improve and ensure that all reported repairs are handled promptly and effectively.

Depending on the extent of the repair, we may need to return more than once to complete the job and it may extend beyond this timeframe if specialist parts are required that need to be customised, e.g. made to measure. If this does occur, we will let you know how long the repair is likely to take.

Emergency repairs.
Urgent Repairs.
General/routine repairs.

Reporting a Repair:
To report a repair, contact our Maintenance Department during the following hours:

Opening Hours: 9.30am to 5.30pm
Telephone: 0207 392 9622

Our Out of Hours Emergency Services are available from 5.30pm to 9.30am, 7 days a week.

Contact: 020 7392 9622 (directed to Out of Hours staff)

For the following types of emergencies, contact the suppliers directly:

Gas Leak or Supply Failure: National Grid Emergency Line – 0800 111 999
Water Supply Failure: Thames Water – 0800 980 8800
Electricity Failure or Dangerous Faults: UK Power Networks – 0800 316 3105

Availibity Hours

We are open Monday to Friday
9.30 am – 5.30 pm.