Repairs & Maintenance

Reporting a Repair

By Phone
Please call our Customer Care Team on 020 7392 9622 Monday- Friday between 9:30-5:30


By Email
If you want to report a repair by email you can send it to
Please make sure you include the following details:

  • your name.
  • home address
  • telephone numbers
  • and the nature of the repair you are logging to report

Our staff will make sure to deal with your order as soon as possible and will contact you with any information to update you on the situation.

How Soon Will Repairs Be Carried Out?

Repairs are divided into three categories as outlined below. Karin will aim to complete each repair within the specified time limit. The time given to complete repairs will depend upon the type of the repair and the length of time it takes to complete the repair.

  • Emergency repair work within 24 hours.
  • Urgent repair work within 5 working days.
  • General and routine repair work 28 working days